Terms and Conditions

This website and all the published content are the property of Louise Barnfather. This includes, but is not limited to, images, text, logos and designs, which are protected by copyright.

Throughout the site and these Terms and Conditions, ‘we’, ‘us’ and ‘our’ refers to Louise Barnfather and employees of Louise Barnfather Jewellery.

Using our website

By using our website you are agreeing to comply and be bound by our terms of use and our privacy policy. If you do not agree to any of our terms you may not use the site.

Your use of our website is subject to the following:

This website uses cookies to monitor anonymous browsing preferences to help develop our website. Your use indicates your agreement to this.

The content of this website is for your information and use only. It is subject to change without notice. This includes the products.

We do not guarantee the accuracy, timeliness, performance, completeness or suitability of the materials found or products offered for any particular purpose. We expressly exclude liability for any inaccuracies or errors.

It is your responsibility to ensure any products available through this website meet your specific requirements.
The website may also include links to third party websites. We are not responsible for their content or policies and it is recommended you read their own terms and conditions before using them. We accept no liability for any use of third party websites you may have.

You agree not to reproduce, duplicate, copy, sell any of the website content.

We reserve the right to modify or discontinue any products offered without notice. The prices of our products are subject to change without notice.

Whilst we attempt to reproduce photographs of products as accurately as possible, we cannot guarantee our products will appear exactly as they do on the site. This can be due to colour variations on monitors or distortion caused by a 2 dimensional image representing a 3 dimensional item.

Louise Barnfather and employees are not liable for any actions, claims, losses, damages or expenses resulting from your use of this site, however caused.

From time to time we may remove the site (or part) for periods of time without notice. We shall not be liable to you or any third Party for the suspension of the service.

The Collections

All items created are individually produced at the time of ordering. This means there may be slight variations between your purchased piece and those pictured on the website. This will not detract from the design or value of the piece.

As with all handmade items, your piece may have some slight imperfections. These are part of the hand making process and are evidence of its authenticity; they add to the character and uniqueness of the piece.

Personal Pieces

Personalised pieces are individually created for you, to your personal specification in relation to the variable elements of the design, stated on the website. If you require any additional changes to the existing design, these can be quoted separately for you; please contact us to discuss what you require.

Bespoke Design Service

Following initial discussions with you, via phone, Zoom or email, we will document your requirements and provide initial sketches of options. After further discussion, we will agree a final design with you, which may be a combination of the initial design sketches. At this stage an initial deposit of £50 will be required before the final drawing is completed.

This final drawing will be used to manufacture the final piece and to create the final quotation. It is therefore important that you are completely happy with it. We cannot be held responsible for changes not agreed or shown on the final drawing.

Please note quotations are valid for 14 days and we reserve the right to review the price if this has expired. If your quotation includes gold or platinum elements, the price quoted will include the metal price for the day of the quote. Although prices seldom change, we reserve the right to charge the prevailing price on the day the metal is purchased for your piece.

Extra design sketches or subsequent final drawings will be completed without charge, within reason. We reserve the right to charge for extra design work resulting from the client’s decisions, where necessary.

Once the final drawing has been approved a further deposit of 50% of the final quotation will be required so that manufacture can proceed. The balance will be payable at the time of delivery.

Occasionally, during the manufacturing process, small changes will be required to enhance the design. We reserve the right to make these changes on the basis that they improve the piece, either aesthetically or structurally and they will not detract from the overall design or value of the piece.
Initial delivery timescales will be agreed with you at the initial consultation. However, we reserve the right to alter these if they are impacted on by circumstances outside our control. This includes, but is not limited to, delays in the approval of designs, multiple changes to the designs, the delivery of specific materials such as gemstones, delays caused by third party suppliers such as gem setters.

All designs, at all stages of the process, are subject to copyright laws and as such you may not use them for any purpose or pass them to anyone else for any purpose. This includes if you decide not to go ahead.

As with all hand made items, your piece may have some slight imperfections. These are part of the hand making process and are evidence of its authenticity; they add to the character and uniqueness of the piece.

Delivery

All pieces will be sent to you using Royal Mail Special Delivery. This ensures the product is insured during transit and requires a signature to make sure it reaches you safely. This service costs £6.95 for a small item valued up to £250. Higher delivery charges for larger or more valuable items will be indicated in your trolley at the time of purchase or agreed as part of the Bespoke Design process.

International delivery

Items can be sent Internationally by request; please contact us for a delivery quote. Timescales will be an additional 10 days from despatch.

Please note we will not be responsible for any import duty or customs charges which are levied in the receiving country, and you will need to cover any such costs. You can contact your local customs office for further information before you place your order.

The Collections

All items created are individually produced at the time of ordering. Following your automated order confirmation email, you will shortly receive an email confirming the estimated delivery timescales. This is usually between 4-6 weeks from ordering due to the individual processes required during production. Some items, depending on their complexity will require longer production times than others. Occasionally, we have the odd item in stock and delivery is much quicker. Please contact us if you have a specific requirement in terms of delivery.

Personalised Pieces

All Personalised Pieces are individually produced for you at the time of ordering. Following your automated order confirmation email you will shortly receive an email confirming the estimated delivery timescales. This is usually between 4-6 weeks from ordering due to the individual processes required during production. Some items, depending on their complexity will require longer production times than others. Please contact us before ordering if you have a specific requirement in terms of delivery and we will try to accommodate this.

Bespoke Design Service

All Bespoke Design items are individually produced for you and you will be involved in the production process as it progresses. Your delivery estimate will be agreed at the start of the process, following the initial consultation and depending on the complexity of the design required. Please note, during the design process there may be events that affect the delivery estimate which are beyond our control and you will be advised if this happens as soon as possible. This could include delays in the delivery of required items, such as specific gemstones, delays in the approval of designs, multiple changes to the designs by the client, delays caused by third party suppliers. Louise Barnfather Jewellery accepts no responsibility if delivery timescales are affected by circumstances outside our control.

Returns policy

The Collections

We hope you will be happy with your purchase, but all items purchased from The Collections can be returned in an unused condition within 14 days. You should send your return using a trackable, insured method as Louise Barnfather Jewellery will not be liable for returned items lost in the post and in this circumstance, no refund will be given. Please return your item carefully packed in the original packaging to avoid damage in transit.

If you like your item but the fit is not quite right, for example the chain is too long or a ring is too big, we will be happy to adjust the piece for you for a small cost. Please contact us in the first instance to discuss the issue.

If you wish to cancel your order before it has been despatched, please contact us as soon as possible with details of your order.

Personalised Pieces

Personalised Pieces are individually created for you, to your personal specification. The 14 day return period does not apply to these types of items and they are not returnable. If however, there is a fault with the product please contact us so that we may attempt to rectify the problem for you.

You may only cancel your order for a personalised piece up until we send you the delivery confirmation email, as this is the point at which the production of your item will commence. You will need to contact us as soon as possible with details of your order.

Bespoke Design Service

Individually designed and made items using the Bespoke Design Service are not returnable. If however, there is a fault with your product please contact us so that we may attempt to rectify the problem for you.

Privacy Policy

We are committed to safeguarding the privacy of our website users.

(Cookies section)

If you choose to purchase from us or contact us, we will collect your name, address, phone number and email address. We will never pass these details to any third party other than to fulfil your purchase order. We will only use your details in relation to your purchase.

We do not store payment details. Your payment details are provided to PayPal, who process your payment on our behalf. For your security, all credit and debit card information is encrypted during transfer over networks.

We may disclose your details to employees of Louise Barnfather Jewellery, suppliers and subcontractors where it is necessary for the fulfilment of your order or where we are required to by law.

We take all reasonable steps to ensure your data is safe to prevent loss, misuse or alteration. The information you provide to us will be stored on secure password and firewall protected equipment. Electronic transactions via the website will be protected by encryption technology.

The transmission of information over the internet is inherently insecure and we cannot guarantee its security. Your use of the website acknowledges your understanding and agreement of this.

We may update this privacy policy from time to time and a new version will be posted on the website.

You have the right to request we provide you with details of the personal data we hold about you. There will be no charge for this, but we will require evidence of your identity beforehand.

Amendments

Louise Barnfather Jewellery reserves the right to update, amend or replace these Terms and Conditions as and when required, at our sole discretion. Your continued use of the website indicates your acceptance of any changes.

If you have any questions about these terms and conditions, please contact us.

This site and all the published content are the property of Louise Barnfather. This includes, but is not limited to, images, text, logos and designs and are protected by copyright.